If you have any questions or would like assistance from our team, please contact us at success@lotto.com. 

You can also visit the ‘Service’ tab, available at the bottom of the homepage, and click ‘Help and Support’ to leave us a message at any time. 

Before you purchase a ticket, we must confirm you are physically present in the state you are ordering in. If you are unable to verify your location, please try these troubleshooting tips:

• Turn your wifi off and on.

• Ensure that you have location services enabled on your device and browser

• Ensure that any VPNs, proxies, or remote desktops are disabled from your device

• Clear browser history and all cookies

• Restart your device and try again

For mobile safari or wired connection issues please try these troubleshooting tips:

• Different device or our App

• A wireless connection

If you’re still unable to place your order, please contact us at success@lotto.com and we would be happy to provide further assistance.

Please ensure you are using a valid Visa or Mastercard and the correct card details have been entered. The name should match your Lotto.com account.

If everything seems right but you are still experiencing issues, please try to use another card. We also encourage you to reach out to your card provider to find out if they process payments for lottery courier services as some don’t.

500X Fortune Scratch game can be enjoyed for $50 plus applicable fees

Customers can place orders for Scratch Tickets 24 hours a day, 7 days a week. Fulfillment times vary depending on when you place your order. You will receive a confirmation email immediately and our team will process your order as soon as possible. Please be aware that orders placed during the late evening or overnight will be processed by the following morning.

Looking to increase your chances for a prize? You can order up to ten (10) scratch tickets in a single order, while supplies last. 

Don’t miss out on your chance to win! Since scratch ticket inventory is limited, Lotto.com reserves your tickets for up to ten (10) minutes, to allow you to complete your order. Once the time has expired, the scratch tickets will no longer be reserved for you.

To win the 500X Fortune scratch game, match any of the numbers under "YOUR NUMBERS to any of the numbers under WINNING NUMBERS to win the corresponding prize.

• Reveal a "money bag" symbol to win prize shown automatically.

• Reveal a "10X", "50X", "100X" or "500X" MULTIPLIER symbol and multiply the prize shown by the MULTIPLIER symbol amount!

500X Fortune has a top prize $5,000,000

f you have won big, congratulations!

Winnings of $600 or more must be claimed directly with the Arizona Lottery. Should you win, Lotto.com will contact you regarding the safe and secure delivery of your winning ticket to you.

Prizes must be claimed within one hundred eighty (180) days of the winning draw date.